Returns & Exchanges
We want every customer to have a smooth and reliable shopping experience at Rehan’s Pet Boutique.
If you need help with a return or exchange, please review the information below.
Return Eligibility
Returns may be accepted within 30 days of receiving your order.
To qualify, the item should be:
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Unused
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In its original condition
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In its original packaging where applicable
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Supported by proof of purchase, such as your order number or confirmation email
How to Start a Return
To request a return, please contact us through our Contact Us page and include:
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Your order number
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The email address used at checkout
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Your full name
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The item you want to return
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The reason for the return
Our support team will review your request and guide you through the next steps.
Please do not send items back before contacting us first.
Exchanges
If you need a different item, size, color, or style, please contact us with your order details.
Depending on availability, we will guide you on the best exchange option. In some cases, the fastest solution may be to return the original item and place a new order.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us as soon as possible.
Include your order number and clear photos or videos showing the issue. Once reviewed, we will help arrange a suitable solution.
Return Shipping
For change-of-mind returns, customers may be responsible for return shipping costs.
If the return is due to a damaged, defective, or incorrect item, we will review the issue and help with the appropriate next steps.
Items That Cannot Be Returned
Some items may not be eligible for return due to hygiene, safety, or product condition.
This may include used pet accessories, grooming or hygiene-related items, personalized items, gift cards, and final sale items where clearly marked.
Need Help?
If you are unsure whether your item is eligible for return or exchange, please contact us before sending anything back.
We are here to help.